Why add audio blocks to blog posts with Amazon AI (Polly)

Audio is an amazing format to share content. It is by far the easiest to consume. Sitting, walking, running, driving, working out, painting, or anything other activity all can be done while listening to audio. Depending on the type of content, the level of focus required will be slightly different, but it’s so versatile. Audio […]

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Automate & Delegate: A Better Tier 0

Customers are the worst. Not sorry. They know it. Everyone knows it. The worst part about technology is the customer. But hey… Job security right? I hate that statement however true it may be. The reality is, there are different types of customers. While you may be providing a service (or multiple) to a specific […]

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Tech, Lies, and Red Tape

Why you do what you do AND who’s responsible for doing it. More important than the actual process to complete a task is the purpose behind why it is done at all. The driving force for any process must be backed up by a doctrine of some sort or the purpose of any process may get […]

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Reuse Knowledge: save it before you waste it

Knowledge is power. We’ve all heard that one before but what do you, your team, office, or organization do with all that power? Yeah, you. How about the person in the office next to you? Like most organizations, I’ll wager it leaks out into the digital ether like precious radiate heat from an old house with bad […]

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